Real Customer Experiences
Real Customers…Real Reviews
We are grateful our customers take the time to write about their experiences with our Team.
Not trying to brag…but we are kind of AWESOME ; )
Spend a little time reading for yourself.
I have purchased around 10 to 12 cars in my lifetime. This was the easiest process I've ever been a part of...and it's not close. If you're buying used from this dealership, definitely seek out Bob. He was literally a joy to work with and the best test drive ever. Also enjoyed our experience with Efren and Darrick.
Very professional and courteous. Bob Pearson was well informed and patient as we reviewed the car purchase options. We did a realistic and rational test drive to understand the vehicle performance. Bob Pearson's follow up was great, and he made himself available during the sales process as well as after the sale was complete. I would recommend working with Bob Pearson in the future.
My husband and I just purchased our 3rd used vehicle from St. Charles Toyota and couldn't be happier (The other two cars are still running beautifully). Thumbs up to Bob Pearson and the management team of Joey Mahoney and Efren Martinez in making the process pleasant and seamless. Did I say this is our 3rd vehicle we have purchased from them?
It was a great experience with Robert Pearson. He was nice, listen to what we want and answer every of our questions totally. We love our purchased
Fantastic experience at this dealership from the moment that I pulled up and met Bob Pearson. I had made an appointment to come in and look at a used vehicle and Bob made sure that the car was clean and ready when I arrived. He provided a great overview of the car, the dealership, and the no gimmicks policy. Test drive was like no other. Israel and Efren were also stellar. Honestly, this was probably the best experience that I have ever had at a car dealership. Highly recommended!
Bob was incredibly informative and awesome. Highly recommend it here! What a great experience here
I recently purchased a '25 RAV4 XLE, and it was honestly, the best car buying experience I've ever had. Working with Bob Pearson was wonderful! He was engaged the minute I inquired about the vehicle, provided the additional details I asked for, and set up a time for us to meet that worked with my schedule. In person, Bob is even more delightful! He is forthcoming, honest, and incredibly knowledgeable about Toyota. At no point did I feel pressured, or misled about anything. Bob made it an enjoyable experience, like it's supposed to be. Bob is the high bar ... Read More DealerRater - Sep 11, 2025
I took my car to the dealership for service. Kristen the service person was so kind as my problem was due to a senior moment. She made what could have been a lousy start to my day a pleasant beginning.
Our experience at St Charles Toyota was unlike any previous car purchase we’ve had, which includes over a dozen vehicles. Not only have we never returned to a previous new or used car dealer, we’ve never recommended one to friends and family.
Bob Pearson was such a pleasure to deal with while he explained the features and values of the car, the warranty, the dealership and himself and his methods. Everything was explained to our satisfaction, with a promise to be available to answer any future questions we may have. Also, the deal closing with Derrick Wiseman was ... Read More DealerRater - Aug 16, 2025
My husband and I purchased a 2024 RAV4LE from this dealer. We were unaware that it was one building address for new cars and a different location for used cars. We wanted to stay with the brand and make of the vehicle we were driving and I wanted to trade in our old vehicle to make a deal. Our RAV4 was twenty five years old, and they did allow it to be traded in after being rejected by two other dealers in the area. We were treated well during our time there. This car was our first experience with the ... Read More DealerRater - Jul 18, 2025
Went to service our Toyota Corolla cross, Kevin was very helpful and knowledgeable. They took care of everything and got us in and out fast! Highly recommend!
very satisfied with the service; not so much with the prices. that was way too much for fixing an air conditioner
I love the used car side of St Charles Toyota. Honest fair pricing, and a straightforward buying experience with no games. I worked with Bob Pearson and he is great - ready knows the cars, provides great information, and the opposite of what you expect from a car salesman. Will buy from him again!
Terrible experience!
I reached out to them for a 4Runner that was in stock but before I see it, it was sold. Jasmin Munoz emailed me then we spoke over the phone and agreed to reach out to her within a week for the new allocation. Today I called, they got the 4Runner and I can see it online but she wasn't aware it is coming to them which is fine but then she said they will only sell to customers within 10 miles radius and I am 20 miles from them. What a waste of time to deal with her ... Read More DealerRater - Jun 5, 2024
I bought a 2023 Toyota Tundra from StCharles Toyota Bob Pearson was very accommodating thanks
No hassle experience. They even notified me of the car being sold before I arrived there.
Bob Pearson , friendly, accommodating, no pressure, A very good experience. Would recommend the dealership to anyone.
Bob Pearson was friendly and professional. No pressure dealership. Good experience. Fair price and quality cars.
Very responsive when I called the dealership. Kevin Cahill was super helpful. Unfortunately another customer beat me out for the car I was interested in.
Very straightforward, no pushing to buy. I really felt like my salesman was trying to help me make the best buying decision for me. He answered all my questions and was very polite at all times. I recommend Bob Pearson at St. Charles Toyota if you’re looking for a pre owned car.
Emma has been absolutely amazing over the past several months. I moved to the area over the summer and was in the market for the gen 5 Prius. I have been to at least 5 other Toyota dealerships in Illinois and I would never recommend any of them. St Charles Toyota is a gem. St. Charles does NOT markup any of their vehicles, all packages are optional, Emma collected my documents and got me pre-approved for a loan before the Prius even came... I was in at the dealership for about an hour before driving away in my new car- that is ... Read More DealerRater - Nov 21, 2023
Emma was awesome during our test drive and was so kind when following up. She was very laid-back and professional. We loved the low pressure, friendly vibe of the dealership — unlike any other we've experienced. We felt taken care of and not pushed at all. Super happy with the experience!
This was hands down the best dealer experience I have ever had. Amazing staff, timely transaction and no dealer “adjustments”. Choosing St. Charles Toyota was the best decision I made when purchasing my car.
Dealing with St. Charles Toyota was a very positive experience. No pressure to buy add one, very professional and knowledgeable staff, I didn’t feel pressured to make a decision. Bob Pearson was very helpful and pleasant to work with. Darrick in the finance office was efficient and I didn’t have to wait to complete the necessary paperwork.
Bob was very flexible with my schedule. This was my first time purchasing a car at dealership. Transaction was very quick and fees seemed straightforward. Thank you Bob.
Bob was an amazing salesman and his assistance both made the experience for my wife and I sure that getting the Highlander was the best choice. I highly recommend this dealership for anyone looking for a new, certified pre owned car.
Started the online purchase that Toyota offers at some dealers. Dealer reached out to me the next day I let them know when I would be in, they greeted me and we sat down and discussed everything. Took a road-test and completed the transaction. Total time spent was 2 hours. That was excellent as at some dealers they try to keep you there all day. Everyone I dealt with were very nice and helpful. I would recommend everyone to use the online purchase option. It works very well. Again everyone I dealt with provided great service. Being in the car business ... Read More DealerRater - May 25, 2023
100% Transparent is their motto. The actions of the dealership and their employees say something different. After weeks of constant communication (sales rep even contact me to confirm I was still interested in vehicle), they sold a vehicle from under me. I offered to put a deposit down too! When I called to find out why they did not honor their agreement, the manager told me it was because of where I lived. This is a called geographical discrimination. Obviously the Alf family does not practice what they preach!
Friendly, helpful and efficient. I will buy from them again when the time arises for me to do so. I will definitely recommend to friends and family! Bob Pearson is great!
Excellent Dealership to work with. They don’t play games like some dealerships, no markups or hard sell on extras. Jon Tran was great to work with and kept me informed on the status of my pre-ordered Highlander. Would definitely recommend buying your next car from them!
I recently purchased a used midsize pickup truck from St. Charles Toyota, and the experience went smoothly from start to finish.. Bob Pearson, the sales assonate who took care of the transaction, was kind enough to deliver the vehicle to our home since a trade-in was not part of the sale.
The people at this dealership really care about making sure you are happy with the car you are buying. They give you all of the information and are incredibly friendly.
Negotiated a deal via emails with Molly. Somehow during the tornado of paperwork and signatures, the dealership mysteriously added $2000. When confronted, GM Steven Alf admitted it and offered to make up for it by letting me buy a remote start at cost. In short, they don't just steal money, they admit to it and instead of returning the stolen funds, allow you to purchase more. They should lose their dealer license. Neither the dealer, the st charles cops nor toyota corporate helped. I have all the emails. He wrote 'feel free to contact bbb'.
Bob was very personable and by far the best we had spoken to in the entire process. I got the car I wanted quickly, was able to go on a great test drive, and the entire process was smooth and pain-free. Thank you so much! Highly recommend. My dad was happy.
HUGE shoutout to Bob Pearson and Israel Leiva. We love the new car! Appreciate you guys for all the positive energy. They did a fantastic job, from the test drive all the way down to the paperwork! I’d definitely recommend St Charles Toyota. Keep up the good work guys!
I would like to thank the team and especially Bob Pearson at St. Charles Toyota. Bob went above and beyond to make sure our family was more than satisfied with our new purchase. When the time comes for a new car we will definitely be heading back to Toyota of St. Charles..Thanks again Bob and the Toyota team.
Bob was awesome with being transparent and reasonable with pricing, and gave a very thorough test drive experience! Would definitely recommend this place over any other dealer.
Bob Pearson did an amazing job from beginning to end in helping me get into my new vehicle. The process was fast, easy, and pain free. I would highly recommend st charles toyota!
I elected to give St. Charles Toyota my business today by purchasing a low mileage, certified pre-owned Camry. There are closer dealerships to me, but none provided that instinctual confidence that St. Charles did after a simple initial phone call. Bob Pearson was awesome to work with; knowledgeable, considerate, and easy to converse with. Zero pressure with no hidden surprises (or fees!). Our college age daughter will be the primary driver and Bob took extra care to review the vehicle controls, features, pairing her phone, etc. Whatever you do... DO take Bob up on the test drive and putting the ... Read More DealerRater - May 20, 2022
Bob in the used car side came in on his day off to allow us to test drive a Venza. It was actually a fluke as to how this came about. I called the Car Store to test drive a RAV 4 Hybrid but none to test drive. Then he mentioned they had a used Venza Hybrid at the used car store so they transferred me back to used car. Talked to Bob Pearson and he told me he would go into work on his day off since my husband only had one day off and we really wanted to check ... Read More DealerRater - May 12, 2022
I was interested in test driving possibly/more than likely purchasing a 2022 Camry Hybrid & because I do not live in St.Charles they denied my business stating that at this time they are not offering vehicles for sale unless you live in St.Charles. I have NEVER heard of anything so LUDICROUS! I am a Potential Customer in need of a vehicle just like anyone else looking for a car.
Very professional and friendly staff. Bob Pearson did an exceptional job! Thank you St Charles Toyota!
Purchasing our Toyota Avalon was a very pleasant experience. Bob Pearson left no stone left unturned as we test drove the car. He showed us everything it had to offer and we were impressed. Bob also spent a lot of time helping us set up our new car controls and explaining where to find everything. We are extremely satisfied and would not hesitate to recommend St Charles Toyota and Bob Pearson!
I recently purchased a Toyota Tundra. I had an excellent overall experience. The staff I collaborated with, Bob Pearson and Israel Leiva, were professional, courteous, and well-informed. I am very satisfied with my purchase and will return for future vehicle needs.
Have you ever purchased a new car and have been anxious and stressed from beginning to end? Have you ever been extremely on your toes because you know that somewhere some how the dealer will screw you over, hiding weird up charges or upselling you with 100 things?
I have been looking for a new car this past year. I looked at different brands and different dealers. I saw the great reviews Bob Pearson had and reached out to ask some general information on a Rav4.
Imagine that in about 2 months time he was able to locate an allocation for me ... Read More DealerRater - Feb 3, 2022
Bob Pearson was easy to work with and kept us informed during the whole process. This was our first time buying a car and I felt confident in my decisions because Bob guided us the whole way !
Best car buying experience of my life! Staff were exceptionally knowledgeable, immediately likeable, undeniably honest, and unsparingly helpful. It was like I had worked with this team for years. If you want to experience the exception to the rule in auto buying, you must see these guys.
i was shopping for a new to me (used) Toyota and found some great vehicles online at St. Charles Toyota. I sent an inquiry about a RAV4 and started working with Robert "Bob" Pearson. Bob worked with me on a few vehicles, providing options & pricing info. Bob was great to work with & extremely knowledgeable in every facet of my purchase! From my first interaction with Elizabeth Kendhammer via the internet to talking about Big Ten sports with the owner Steve Alf - everyone at St. Charles Toyota was fantastic! To close out the deal with Finance ... Read More DealerRater - Apr 16, 2021
I crossed shopped Highlander, Palisade, MDX. First Acura experience was anything but luxury. All the dealers just kept trying to get me to come as if some how magically my wallet would grow and I"d have more to spend. Few tricked me with their lies to come in. St Charles was totally different, I inquired online and next day had email from owner to just check in. I replied with some concerns and he totally listened and responded with options, had his mgr Rob follow up. Rob gave me all the info I asked, never once pressured me ... Read More DealerRater - Mar 26, 2021
I purchased a used 2011 Jeep Wrangler from this dealership and WOW...I have to say It was the best buying experience I have ever had. Bob Pearson was wonderful to work with, the entire process was so fast and smooth!! We drove almost 4 hours to buy from them and would do it again!!! Thanks Bob, Darnell and Israel for your help
I just purchased a preowned rav4 from St. Charles Toyota and I couldn't be happier with how the process went. Bob Pearson with my main point of contact he was very helpful, knowledgeable and friendly. He made sure all my questions and concerns were met and he didn't try and pressure me into buying anything I didn't need. Efren Martinez also did an excellent job answering any other questions I had and walked me through the pricing for the vehicle. Darrick Wiseman handled all the financing paperwork, everything went real smooth. St. Charles Toyota will definitely be ... Read More DealerRater - Jan 4, 2021
I chose a pre-owned car and continued to interact with St Charles team. Words are not enough to describe how supportive, understanding and cooperative St Charles team was. BDC Jasmin Munoz was very accommodative with my changing schedule, Robert Pearson was very knowledgeable, patient and attentive product specialist and Finance Manager - Darrick Wiseman was very understanding of our need. I also thank Izsrael Leiva for enabling smooth buying process. Thank you St Charles team.
When is the last time you went car shopping and it was a great experience?
I just purchased a new 2021 Toyota Camry from Brittany at St. Charles Toyota and it was a great experience!
St. Charles Toyota offers their best price up front so it’s not hours of back and forth.
Now you might be thinking, “how good is that price?” Yep, thats exactly what I thought so I shopped around - online & at the dealerships.
I went to two other local Toyota dealerships and had the usual experience - hours of negotiations, giving me garbage pricing hoping ... Read More DealerRater - Dec 6, 2020
Ordered a set of mud gaurds for my Camry 2-3 weeks ago. Made an appointment a few days later over the phone to have them installed. Called today (the day before the appointment) to verify the time. No appointment in the system. I guess they are getting a set of mudguards back then, and I'll find another dealer that actually does what they are supposed to do.
I had a great experience buying my used car... were those words ever said before? Thank you Bob Pearson and Efren. The employees here are kind, knowledgeable, patient, and kind. Bob even integrated my phone to the car and explained everything which was a huge help as that is all new to me. Thanks again guys
I have only great things to say about Bob Pearson and St. Charles Toyota! Bob was very thorough in allowing me to experience the RAV4 with no pressure!
I just purchased a Rav 4 and had the best experience. They were very helpful programing my car and explaining how to do it. They were friendly and went out of their way to make the application process easy. Barbara Winters
Purchased a car out of state and had it shipped. Super smooth transaction and everyone I came across with was friendly and professional. Elizabeth and Darnell answered my questions promptly. All the paperwork I got was organized and clear. It was the first time I bought a car sight unseen so I was a bit hesitant but everything turned out to be great with St. Charles Toyota!
Our family just had the best car buying experience! Bob Pearson is the most trustworthy, honest, knowledgeable and kind car salesman I have ever had the pleasure of working with. St. Charles Toyota has a fabulous system of salesman being paid hourly, not by commission, and has a set price point on cars. These specific dealer policies assisted Bob in helping our family make the best choice for purchasing a new used car. Go to St. Charles Toyota & ask for Bob Pearson to get the best car buying experience for a new or used car.
I went with my brother to St. Charles Toyota when he needed a new "used" car. He had met Bob Pearson while looking in the lot one day. When he was ready to purchase a vehicle he asked for Bob. Bob is an excellent salesman who is knowledgeable, patient, and kind.
Efren Martinez, manager, was excellent to work with as well. The day my brother came in to test drive a Rav4, only the XLE model was on the lot. We called the next day and a Rav4LE lease car had just been turned in. My brother ... Read More DealerRater - Aug 21, 2020
My daughter paid a visit to the St. Charles, IL Toyota Dealer to check on a 2017 Rav 4 that I had spotted on line. Bob Pearson was a dream to work with. Since my current vehicle was 17 years old, there were a lot of new auto features to get used to. Bob was very helpful at explaining them. I
Right from the the first contact it was evident that this place is different from the rest. They simply answered my questions without ever giving me the feeling that they were ready to pounce. I had the feeling that I was in charge and that I was not being directed. Everyone was relaxed and accommodating--without overdoing it.
I made more than one visit and talked to more than one sales person. All were outstanding. In the end, when I was ready, Bob Pearson picked up the ball and guided me through the rest of the process. While doing that, he ... Read More DealerRater - Jul 9, 2020
Bob Pearson was awesome! I came in to look for a car for my mom. He was so helpful in explaining the workings of the car. We took a test drive and he showed me all the capabilities of the vehicle. When I came back with my mother, he was so kind and patient with her in explaining everything again. It was a delight working with him. I will definitely come back again.
Bob Pearson was wonderful! He was transparent and BEYOND helpful. It was a great experience and I would highly recommend him and dealer to anyone!
Bob Pearson was fantastic! He was thorough throughout the entire process. He was patient and friendly and kind. I’ve never felt this comfortable with a car sales associate. Efren Martinez and Elizabeth Kendhammer were also kind and efficient. I would recommend this dealership to all my friends. This is the fourth car purchase between my immediate and extended family from St. Charles Toyota.
Thank you to Robert Pearson from went above and beyond to purchasing our first Toyota Highlander as well to the dealer manager Israel leiva. Thank you. Great and professional service!!
I had a great experience with my salesperson and the no haggle price was helpful. I will return for another vehicle. I appreciated the time spent on discussing features of the car as safety is my priority and I haven’t owned a Toyota previously.
I had a great experience at this dealership. Bob Pearson was amazing!! He made the whole process easy and stress free. He was extremely knowledgeable and made sure I was comfortable with any and all decisions. He was not pushy at all like many, but instead truly had my best interest in mind. I couldn’t have asked for a better experience and I absolutely love my new car! Thank you Bob!
Adam Costa knew every used vehicle on the lot and HONESTLY gave me his guidance and expertise. He addressed all our concerns in a timely manner and immediately understood exactly what I was looking for. Efren Martinez patiently explained the documents needed and all was achieved expediently. I wish everyone did business this way. Communication skills all around were excellent. A truly unexpectedly pleasant experience!
St Charles Toyota is honest, more than fair, and they provide a calming, hassle free atmosphere. The salespeople are non commission, the price is preset so there is no game playing. The listed prices are more than fair.. My salesman Bob Pearson was extremely knowledgeable. He provided the calming atmosphere.. On the test drive Bob made sure that I would feel comfortable handling the Corolla. He patiently had me use the backup camera to park, demonstrate the tight turning radius of the car, the ability to "stop on a dime" with a no hands on steering wheel staying ... Read More DealerRater - Jul 31, 2019
Robert Pearson was the salesman, that helped me purchase my pre-owned vehicle. I had to return a few times, to complete the whole transaction. But, Robert, along with Israel Leiva & Efren Martinez, helped me & were very patient on waiting for me, to get all the information needed to complete the sale. I will recommend ST. CHARLES TOYOTA to everyone.
Everyone was very friendly and helpful. I knew what I was looking for so I knew the price was great. I always wanted car shopping to be easy and that's what this experience was. Bob gave me very useful information and truly catered to my needs. It couldn't have been more perfect.
I went in to the dealership stating my speakers on the driver side was stat-icky and was cutting in and out. I was told that it was corroded wires. They didn't even go as far as to check the speakers as I was told that this was a common issue in the Corolla. So a few days later I called back and stated that I was still having the same issues and I returned and was told they would check the wiring and the speakers. Supposedly they didn't find a issue and they sent me on my way. ... Read More DealerRater - Mar 12, 2019
Wanted to thank John and Israel for helping my mom and dad look for a Certified Pre Owned Toyota Sienna. They were friendly, informative and professional. Their patience and understanding with my parents' concerns was well appreciated! Although we didn't purchase a car from them, I thought is was important to share with others the good experience we had. Good luck!
I found the staff to be helpful and respectful and, I believe, fair with us. Andrew, the New Vehicle Product Specialist, and his manager, Chris, let us take all the time we needed without being pushy. Mark in Internet sales, was friendly and informative. He kept in contact without being bothersome. We got more than what we wanted for a good price. I will definitely recommend St. Charles Toyota to anyone interested in buying a new car.
Just purchased our third new car from St Charles Toyota. Another positive experience in all respects. Many thanks to the staff: Rob, Andrew, and Roger.
My last experience in a dealership was nine years ago and not very pleasant. Buying a car at St. Charles Toyota was 1000 times better. Very low pressure with knowledgeable staff who gave us a great price. I would definitely recommend buying here.
My maintenance light went in and I was in the area of the dealership on Saturday. I stopped in without appointment and thomas was quick to greet me and ask if he could help. I asked if they could help me, he checked and asked if I had 45 minutes to wait. They got it in,checked it over reviewed the inspections and washed it in the 45 minutes he stated. About as quick as I could image for oil change and tire rotation without notice. I would suggest trying his service team out. He was very courteous to us.
This is a great place with up front pricing. There's no back and forth or waiting while the sales person "checks with his manager" on the price. There's no bs. Rob is a manager there (new vehicle) and treated me great. In full disclosure I didn't end up buying a car there (I ended up going with a used highlander from a different no haggle Toyota dealership that had what I wanted in stock) but I would still recommend checking them out.
Nos atendieron con mucha amabilidad y respeto, se los recomiendo uno de los mejores servicios que e recibido vayan y compren y pregunten por Alain
We purchased 2015 Camry from St Charles Toyota with a pleasant experience. Derek R. in Sales is patient, honest, thoughtful but never pushy. The other Derek in Financial Dept is also very helpful, going thru each option clearly with us without playing any tricks. He even went through our old Camary maintenance history with us, in order to help us make a good decision. Thanks St. Charles toyota!
I had a horrible experience at this dealer. Like Sarah H's experience, I brought my car in for service and due to negligence St Charles Toyota created a whole problem. I went in with three lights on on my dash. They ran diagnostics, did an oil change and some recall work on the rear suspension. They did not have the part to fix my original issue so they ordered it and sent me on my way. When I left I had FIVE warning lights on. Since my part was due in in the next day or two I figured ... Read More DealerRater - Jan 23, 2014
I came in with my 25 year old son to test drive a prius and to buy it. Were treated so poorly we felt as if they did not even want to sell us a car. the quote they gave us seemed very high. Intersting, we bought the same prius in Lincoln Park in the City for THOUSANDS less than the quote St Charles gave us.
I am furious because we are loyal repeat customers. WE have bought at leat 4 vehicles from this dealership.
I wish I had a nickle for all the minutes I sat in that waiting room waiting ... Read More DealerRater - Oct 6, 2013
Ray Miller was friendly, knowledgeable and honest. He understood my needs and treated me fairly and made me feel comfortable at this family dealership. I would recommend Ray for your next new or used vehicle. Israel was the finance manager and he was quick and efficient while dealing with the paperwork. No pressure from the time I arrived till the time I picked up my vehicle.
This is our 5th car we've bought here. I'd buy from them again too! The salesman was awesome and the finance guy was great!!
Both Michael Elf (owner's son0 and Ron Blum Service Manager are very unprofessional. Both these men treat customers poorly. Workmanship is questionable. Did work and did not stand by their work. After being treated poorly and told to take my business some where else - I did. I would like to report, I took my business to Schaumburg Toyota. Very nice on the phone. Great service. I would never buy a car or have service at St Charles Toyota. Don't waste your money or time with them. Check out Schaumburg Toyota if you want to be treated the ... Read More DealerRater - Jul 27, 2012
Wanted to buy 2 toyotas with trade ins. Their attitude was take it or leave it. At one point when I called back the next day to discuss just the one toyota and options (net) take one with fewer options, the salesperson left a message saying we are so far apart ($2,000) - without waiting for me to mention the one with fewer options. He said "good luck, doesn't look like this will work". Didn't look up trade-in values for old cars. As the women, their salesperson would not shake my hand or address me.
Went to Elgin ... Read More DealerRater - May 2, 2012
If you're lucky, Tony will be the first person you deal with when you come in for service. He is both knowledgeable and a good guy to get the straight scoop from. Most service items have been dealt with in a professional manner. When a question has arisen the greeter (I know there's a better way to describe them but I can't think of it) has resolved in to my satisfaction. Have been bringing my Celica here for many years and am very satisfied with the service provided. Will probably but my next car from this dealer.
I bought a brand new 2010 Toyota Prius and before I hit 20,000 miles I had to replace all four tires. I paid for that. Now my car has 60K miles on it and the drive unit went out. Because the warranty is only 3 yrs/36k miles they are refusing to help in any way. I don't feel if I buy a brand new car I should have to worry about putting $3k into it. I have called the dealership many times to try to get a answer they hardly ever return my phone call. I have been in a loaner ... Read More DealerRater - Mar 22, 2012
clean, friendly, offered you drinks, no pressure, willing to work withyou to make the deal and work with in your financial abilities , highly recommend to someone looking to get a car!